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HELP DESK & FEEDBACK

If you've got a question about something not handled elsewhere in the Help section, you can contact our Help Desk.

Want to congratulate us on a great site? Want to suggest ways we can make it better? Have a non-technical question that's not covered below? Send us some feedback.

Are you an industry professional needing to talk to someone about your personal listing in the database? Please see our guide to updating your own credits.

If you have an advertising or business development inquiry please see the "IMDb departments" section below.

If you are not sure who to mail, please contact the help desk and let them direct your letter to the appropriate person on your behalf.

FREQUENTLY ASKED QUESTIONS...

We understand that you are a unique individual, yet often in this big world, different people have similar questions. We've taken some of the questions we're most commonly asked about the IMDb and put them in our list of frequently asked questions along with their answers.

If you need assistance finding information in the database, we offer classes on searching the database in the Help section and thematic guides to information and searches in the Browse IMDb section.

IMDb DEPARTMENTS

There are six main departments within the IMDb. Below are brief summaries of what they do.

  • Data Managers: These are the folks who handle the tens of thousands of pieces of information our users submit every week and build it into the database. They are responsible for things like acting/writing/directing/crew credits, biographical information, release dates, trivia, goofs, quotes, etc.

    The managers of the various information categories in the IMDb can be contacted through our helpdesk if you have trouble adding or deleting information from the filmography data of the IMDb. Please note that you should not use the helpdesk to submit new data: the volume of email we receive prevents us from accepting additions unless they're submitted through our automated submission forms. See the help section class on adding and correcting data and our e-mail addition guides for details on how to submit data for inclusion in the IMDb. The preferred method for sending data is to register and use the Update Information buttons located at the bottom of all name/title pages.

    If you work in the film industry or are an authorized representative of someone who does and are having problems updating your (or your client's) credits, there is a special guide available.

  • Editorial Staff: These are the folks who handle all creative features of the site such as the news columns, Indie section, Games section, photo features, etc.

    Our editorial staff handles the creative content of our site, creating original content or editing columns and articles from our content partners:

    If you need to contact our editors about one of the items above, please drop a line to our helpdesk.

  • Business Development: If you are interested in licensing our data or proposing some other form of content partnership, please visit the IMDb Content Licensing page.

    If your inquiry is along the lines of "I have a site with movie reviews and I'd like to get them linked in your database," please consult our class on adding and correcting data or contact our help desk.

  • Ad Sales: From top-of-page banners to sponsored sections and exciting advertorial, these folks can help you hit your advertising target.

    If you are interested in advertising on IMDb, please check out our media kit. There you'll find pertinent info about advertising on IMDb and contact information.

  • Customer Services: These are the folks in charge of replying to your help requests and moderating the message boards.

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